* If you have multiple items in your
order, and anything is on back-order, we can send out what we have immediately.
Simply select the appropriate checkbox during your checkout. We'll contact you
when the back-ordered items arrive and ship them to you at no extra charge.
* QeShop Free Shipping offer is applicable to orders over $150.00 after coupons
and discounts have been applied. Free International Standard Shipping offer is
applicable to orders over $150.00 after coupons and discounts have been
applied. Free Canada 14 Day Shipping offer is applicable to orders over $150.00
after coupons and discounts have been applied.
* PLEASE NOTE: Effective immediately, all express shipping (FedEx) orders must
have the same billing and shipping address. This policy is in place to ensure
correct delivery and to protect our customers from fraud. Additionally, FedEx
does not deliver to P.O. Boxes, so any order with a P.O. Box in the billing
and/or shipping address must be sent via USPS.
* If you cannot be available to sign for your package, please be sure that an
adult who is authorized to sign for your package will be present at the
designated shipping address.
* If your order is being delivered to an office building, apartment complex, or
similar facility, or to a public institution such as a hospital, hotel, school,
etc., the carrier may accept the signatures of mailroom employees,
receptionists, and similar administrative personnel upon delivery. Upon
signature or acceptance by such personnel, we shall be deemed to have fulfilled
our entire delivery obligation for your order. We are not responsible for lost
or stolen items delivered in accordance with the delivery practices noted
* Please note that we ONLY accept credit cards issued in the United States. All
international orders must be paid for using PayPal. This is to alleviate many
of the issues and delays that we've experienced while trying to verify
international credit cards.
* PLEASE NOTE: Effective immediately, all international orders must have the
same billing and shipping address. This policy is in place to ensure correct
delivery and to protect our customers from fraud.
* The listed shipping fees do not include charges imposed by your country's
Customs Agency. The package recipient is fully responsible for any additional
fees imposed by customs, including any tariffs and duties. Sometimes customs
will charge a fee, and other times they will not. If you have any questions
regarding tariffs and duties please call the Customs Agency for your respective
Tracking An Order
*Packages may be tracked online with FedEx. USPS will provide a delivery
confirmation. If you cannot locate your tracking information, please call us
toll free at (800) 652-5002. A customer service representative will be happy to
*Once a package has been shipped out per your order specifications, it is
literally out of our hands and becomes the responsibility of the postal service
that you selected. Please note that this may include FedEx, USPS, or the postal
service for the country that the package is being delivered to.
*If your package does not arrive as planned, please contact us for assistance!
We are happy to help you locate the package if possible. If the package cannot
be located, we will provide you with a replacement or refund once our standard
procedure has been completed. This will require:
1. Customer must complete and return (via postal mail, fax, or scanned email) a
signed affidavit of non-receipt (MANDATORY for all orders in which a
replacement or refund is requested because the customer noted that the package
was never received).
2. By signing the aforementioned affidavit, customer agrees that they will
immediately ship back the original package - and cover all costs of shipping
the package back to us - if it is received after a replacement or refund has
been issued. 3. Emitations requires this form for our own protection, and as
documentation to the shipping service so that we can file a claim.
3. Emitations requires this form for our own protection, and as documentation to
the shipping service so that we can file a claim.
* Postal fraud is a serious crime and Emitations is obligated to provide
appropriate documentation when filing claims of packages that were not
delivered as planned. Because we will provide a free replacement or refund upon
receipt of this signed document, it is absolutely required in order to proceed.
Please do NOT expect a replacement or refund if you are not willing and able to
complete the required documentation.
*Signature Confirmation is used for the following USPS orders: orders over
$100, when there is a different shipping & billing address.
*Signature Confirmation is used for all Fedex orders, unless the customer emails
Emitations and authorizes in writing that no signature is required.