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Our 30-day return policy gives you plenty of time to consider your purchase. That's why you can be sure you made the right decision. If for any reason you are not satisfied you can return any item, without custom engraving and in its original condition, within 30 days of the date of shipment for a refund or an exchange. It's that simple.

Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than QeShop), or damaged in any way cannot be accepted for return. Returns with no QeShop return code, and packages that are improperly packaged or uninsured will be refused receipt.

To return a bracelet or a pendant item to QeShop, follow our three step process: Your Return Authorization Code. 

     Call 877-333-4579 and you will be given a Return Authorization Code. Write this code on the
    return sticker found at the bottom of your original invoice. Affix the sticker to the outside of the box you are returning. 

     Include all original packaging and collateral material. For security reasons, do not write QeShop anywhere
    on the outside of the box.

    On your invoice, if the price of the item you're returning is listed as: 

                You can ship it via any carrier. Be sure to ship your item fully insured, and request a return receipt for
                confirmation that your shipment has reached its destination.* 

                Ship your package via US Postal Service Registered Mail™, insured for the total value of the contents, and
                request a return receipt for confirmation that your shipment has reached QeShop.* (FedEx® and UPS® will not insure
                merchandise over $500.) 

               High value returns often require special arrangements. We recommend contacting a QeShop Customer
                Service Consultant to receive assistance and suggested methods to return your purchase.

You must follow these instructions exactly, failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at jpxdigital@gmail.com

* Qeshop will not be responsible for loss or damage of return shipments.

This warranty applies only to products purchased on this website. QeShop.com products purchased other than from this website may be subject to different warranties. You should read these warranties before you purchase any QeShop.com product.

QeShop.com warrants its product to the original retail purchaser only, against defects in material and/or workmanship for a period of 30 days from the date of purchase. QeShop.com agrees to replace any bracelet found to be defective by us without charge, provided the bracelet is returned postage prepaid along with a proof of purchase and warranty card within 30 days. This warranty does not cover damage resulting from accident, misuse or abuse, improper maintenance or repair, or unauthorized modification and does not cover the wear and tear associated with normal daily use. Do not bend the Bracelet excessively when you put it on or take it off.

This warranty is valid only in accordance with the conditions set forth below.

This warranty applies to consumer use only, and is void when the product is used in a commercial or institutional setting.

This limited warranty is the only written or express warranty given by QeShop.com. QeShop.com makes no representation or warranty written, oral, express, or implied, including, but limiting the generality of the foregoing, any implied warranty of merchantability or fitness for a particular purpose, other than those set forth herein. Any implied warranties on the product (including but not limited to any implied warranties of merchantability or fitness for a particular purpose) are limited in duration to the duration of this warranty. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.

Under no circumstances shall QeShop.com have any liability for any type of incidental or consequential damages arising from the use of or defective performance of the product or for breach of this warranty or any use implied warranty on this product. QeShop.com's liability is expressly limited to the replacement of a defective product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusive may not apply to you.

This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

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Copyright © 2009 JPX Digital Group Inc. QeShop.com is a JPX Digital All rights reserved.