Our 30-day return policy gives you plenty of time to consider your purchase.
That's why you can be sure you made the right decision. If for any reason you
are not satisfied you can return any item, without custom engraving and in its
original condition, within 30 days of the date of shipment for a refund or an
exchange. It's that simple.
Once we receive your returned item and it is accepted, your refund or new item
will be processed in just a few days. Upon receiving your return, the item will
be reviewed by our Quality Assurance department. Please note that items showing
signs of wear or those that have been altered, resized (by a jeweler other than
QeShop), or damaged in any way cannot be accepted for return. Returns with no
QeShop return code, and packages that are improperly packaged or uninsured will
be refused receipt.
To return a bracelet or a pendant item to QeShop, follow our three step
process: Your Return Authorization Code.
Call 877-333-4579 and you will be given a Return Authorization Code.
Write this code on the
return sticker found at the bottom of your original invoice.
Affix the sticker to the outside of the box you are returning.
Include all original packaging and collateral material. For security
reasons, do not write QeShop anywhere
on the outside of the box.
On your invoice, if the price of the item you're returning is listed as:
ship it via any carrier. Be sure to ship your item fully insured, and request a
return receipt for
confirmation that your shipment has reached its destination.*
Ship your package via US Postal Service Registered Mail™, insured for the
total value of the contents, and
request a return receipt for confirmation that your shipment has reached
QeShop.* (FedEx® and UPS® will not insure
merchandise over $500.)
returns often require special arrangements. We recommend contacting a QeShop
Service Consultant to receive assistance and suggested methods to return your
You must follow these instructions exactly, failure to do so will prevent the
processing of your return. If you have any questions about our return
procedure, please contact us at firstname.lastname@example.org
* Qeshop will not be responsible for loss or damage of return shipments.
This warranty applies only to products purchased on this website. QeShop.com
products purchased other than from this website may be subject to different
warranties. You should read these warranties before you purchase any QeShop.com
QeShop.com warrants its product to the original retail purchaser only, against
defects in material and/or workmanship for a period of 30 days from the date of
purchase. QeShop.com agrees to replace any bracelet found to be defective by us
without charge, provided the bracelet is returned postage prepaid along with a
proof of purchase and warranty card within 30 days. This warranty does not
cover damage resulting from accident, misuse or abuse, improper maintenance or
repair, or unauthorized modification and does not cover the wear and tear
associated with normal daily use. Do not bend the Bracelet excessively when you
put it on or take it off.
This warranty is valid only in accordance with the conditions set forth below.
This warranty applies to consumer use only, and is void when the product is
used in a commercial or institutional setting.
This limited warranty is the only written or express warranty given by
QeShop.com. QeShop.com makes no representation or warranty written, oral,
express, or implied, including, but limiting the generality of the foregoing,
any implied warranty of merchantability or fitness for a particular purpose,
other than those set forth herein. Any implied warranties on the product
(including but not limited to any implied warranties of merchantability or
fitness for a particular purpose) are limited in duration to the duration of
this warranty. Some states do not allow limitations on how long an implied
warranty lasts, so the above limitation may not apply to you.
Under no circumstances shall QeShop.com have any liability for any type of
incidental or consequential damages arising from the use of or defective
performance of the product or for breach of this warranty or any use implied
warranty on this product. QeShop.com's liability is expressly limited to the
replacement of a defective product. Some states do not allow the exclusion or
limitation of incidental or consequential damages, so the above limitation or
exclusive may not apply to you.
This warranty gives you specific legal rights, and you may also have other
rights which vary from state to state.